Our goal is to get you your fabric as soon as possible, so once your payment is received, we will ship your order within 1 business day whenever possible (holidays excluded). We will make every effort to ship your order accurately using the quickest and most affordable method. Any additional fees that may be charged at/for border crossings are your responsibility. We are not responsible for any duty, taxes or other fees to get your purchased fabric to you. When purchasing more than 6+ yards, your package will be shipped Priority Mail and will be insured. ** If you want your package insured, please contact us. First Class packages are not insured and we are not responsible for loss or customs delays. INTERNATIONAL CUSTOMERS PLEASE NOTE - If you purchase 5 yards or less, we ship will First Class International and will refund any shipping overages. We are not responsible for USPS loss of small packages (of less than 3 yards) sent First Class Mail unless you request insurance for your package. USA CUSTOMERS - If you order 3 yards or more, your order will automatically be shipped Priority Mail and will be insured. Again, we are at the mercy of the Post Office once packages leave our store in the hands of the USPS mail carrier. Priority Mail packages are insured and we will help you file a claim and get reimbursed or replacement fabric. We recommend adding insurance to your order or upgrading to Priority Mail. They do not guarantee First Class mail and will only offer to do a search for those items. If they lose your package we will do what we can to help you deal with the Post Office. We cannot control the USPS and once your package leaves our hands we have to count on them following through properly. It's unfortunate, but it happens occasionally. We are not responsible for returning the original postage, as we paid the postage to have it sent out to the address you provided. If we don't hear from you within 7 days we will cancel the order and refund the cost of the fabric. We will ask for a corrected/updated address and include an invoice for you to pay for additional shipping so we can send it out again. If your package is returned to us because of delivery issues (wrong address or unable to forward, for example) we will send you a convo to let you know we have received it. We can add insurance for a small additional fee if you choose and we highly recommend it. While you will save money upfront, WE DO NOT REFUND OR RE-SHIP fabric for lost or wrongly delivered orders due to USPS errors.
***Please Note - First Class Mail does not include insurance or any guarantee of delivery from the USPS. So, please expect delays that cannot be controlled and be patient! The delivery systems are already slowing down. We all have to expect delays while living through this worldwide Virus Pandemic. The mail carriers and Border workers are doing their best to get the work done. Please, Please, Please, be patient with the delivery systems during this crisis time. We are still shipping to all the great places around the world that we’ve always shipped to. We ship from our brick and mortar store, during business hours, except on holidays and weekends.Ĭall 71 to let us know you are here we will bring your package right in your car or come on in and pick it up at the front counter! :)
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